Privacy Policy

Last Updated:

Introduction

Vivoback ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services related to garden lighting and irrigation systems.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number, mailing address)
• Project details and service inquiries
• Communication preferences
• Payment information for services rendered

We also automatically collect certain information when you visit our website, such as your IP address, browser type, device information, and usage patterns through cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our garden lighting and irrigation services
• Process your service requests and respond to inquiries
• Send you project updates, estimates, and service-related communications
• Comply with legal obligations and protect our rights
• Analyze website usage to improve user experience

Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers who assist in operating our business and delivering services
• Legal authorities when required by law or to protect our rights
• Business partners involved in your project with your consent

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Request correction of inaccurate information
• Request deletion of your personal data
• Object to processing of your personal data
• Withdraw consent at any time

Cookies

Our website uses cookies to enhance your browsing experience. You can control cookie preferences through your browser settings. For more information, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Data Protection and ICO

We are committed to protecting your personal data in accordance with UK data protection laws, including the UK GDPR and the Data Protection Act 2018. If you have concerns about how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority set up to uphold information rights.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: comers@vivoback.world
Phone: +441174540002
Address: 5 Broadmead, Bristol BS1 3HF, United Kingdom

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